The company CAROLE G sells cosmetic products on its website CAROLE G retail to final consumers or professionals in an access reserved for them.

Any order clearly not corresponding to a retail sale and, more generally, any fraudulent order or suspected as such, will be considered by CAROLE G, trademark CAROLE G SARL, as null and void. Before acceptance professional customer orders, CAROLE G reserves the right to verify and validate the information attesting to their professional status (SIRET number, VAT number …).

Article 1 – GENERAL

These Terms and Conditions (the “Terms”) are intended, first, to inform any potential buyer on the terms and conditions under which the seller (the “Seller”) conducts the sale and delivery of ordered products and, secondly, to define the rights and obligations of the parties in connection with the sale of products to consumers CAROLE G (above and below the “Purchaser”).

They apply, without limitation or qualification, to all sales of products offered by CAROLE G SARL on its website (hereinafter the “Site” or “website”). Accordingly, the fact that the buyer to order a product offered for sale on the website CAROLE G wins full acceptance of these Terms and Conditions which the Buyer acknowledges having read before ordering. Seller reserves the right to modify at any time these Terms of Sale.

Nevertheless, the General Conditions of Sale applicable to the order are those accepted by the buyer at the time of placing the order.


Name: CAROLE G SARL address: Les Bordes – CP: 28480 – City: Saint Denis d’Authou – Country: FRANCE – Siret: 524 126 661

3.1 Rates

online product sales prices on the website CAROLE G, quoted in euros, are those in effect at the time of placing the order by the buyer. The product selling prices can be changed at any time. Prices are applicable in the context of distance selling. These prices do not include shipping costs, charged in addition to the price of products purchased. Shipping charges are shown before the registration of the order by the buyer.

3.2 Product Features

The buyer can select one or more products offered on the website CAROLE G. The Seller may change at any time the products offered for sale on its website, according to particular constraints related to its suppliers, without prejudice orders placed by the buyer. For questions concerning the products and their use, any questions or request for advice, the buyer can contact the team by email at CAROLE G

3.3 Availability

Tenders submitted are valid until they are announced on the website and in the stocks.

control 3.4

Any order implies acceptance of these Terms and Conditions, the Legal Notice and Terms of Use and the charter “Privacy & Cookies” without prejudice to specific contractual conditions agreed between the Parties. From the moment the buyer confirms the order, it is deemed to have accepted knowingly content and conditions of the order in question and in particular these Terms and Conditions, prices, volumes, characteristics, quantities and delivery of products offered for sale and ordered by the buyer. Upon receipt of the order, he may exercise his right of withdrawal in accordance with Article 6 of these Conditions of Sale. The sale will be definitive at the time of order by the buyer. This order will be confirmed by the Seller by sending an email to the buyer. In addition, CAROLE G reserves the right to suspend or cancel any command execution and / or delivery, whatever its nature and level of execution in case of default in payment or part payment of any sum due by the purchaser, in case of payment incident or in case of fraud or attempted fraud concerning the use of the website, including on the occasion of previous orders.

Article 4 – PAYMENT

4.1 Payment

Buyer warrants to Seller that it has the required permission to use the payment method he chose for his order during the recording of the order.

Online payments are made net , without discount, by bank transfer, credit card , PayPal, when placing the order .

4.2 Payment

All orders are payable in euros , all taxes and mandatory contributions included . In addition, the Seller reserves the right to suspend or cancel any command execution or delivery , whatever its nature and level of execution in case of default of part payment of any sum payable by the buyer, in case of payment incident, or in cases of fraud or attempted fraud .


5.1 General rules

The products ordered by the buyer in accordance with these Terms will be delivered to the address specified by the buyer as the delivery address on the control ( ” Delivery Address “).

5.2 Malfunction , damage , damaged package

The purchaser or the recipient of the order is requested to verify the apparent condition of the package and product delivery. If faults on the package ( damaged package , opened, liquid trace, … ) or the product (s) (s ) ordered ( s) ( product (s) missing (s), product (s) damaged (s) ) , the buyer or recipient of the order must notify the Seller; or by email to or by post to SARL CAROLE G – Les Bordes – 28480 – St Denis d’ Authou .

5.3 Delivery
The shipment is made by Colissimo 48H. CAROLE G offers the shipping fees for sending in France from 180 € TTC purchase. For purchases less than 180 €, the delivery will be charged € 7.
For Colissimo, and in case of absence during the delivery, the buyer or recipient of the order receives a calling card, allowing him to withdraw the products at the post office indicated in the notice of passage for within fifteen days. After this time, the package is returned to sender.
The shipment is done by FedEx Priority within a period can range from 1 to 8 working days depending on the destination. CAROLE G offers the shipping fees for sending orders above or equal to 200 €. For purchases less than 200 €, the delivery will be charged € 9.99.
The shipment is done by FedEx Priority within a period can range from 1 to 8 working days depending on the destination. SO DIVINE offers delivery charges for sending orders above or equal to 250 €. For purchases less than 250 €, the delivery will be charged € 14.99.
For international shipments, and in case of absence during the delivery, Fedex agent repeated his visit up to 3 times before returning the package to its sender.
The buyer or recipient of the products ordered is invited to check the apparent condition of products upon delivery. In the presence of apparent anomaly (damage, missing product compared to the delivery, parcel or damaged or broken, etc.) recognized upon delivery in the presence of the clerk of the Post or FedEx, the buyer or recipient products ordered must apply the procedure, including pointing the observed damage or defaults and making claims and reserves and to refuse delivery by issuing an immediate finding of fault with the servant.


Provided they are not caused by transport, claims must be made no later than within 15 days of receipt of the goods.

In the event that such claims result in a return of goods, return must have been a prior agreement CAROLE G.

If the return is accepted the product must:

– Be accompanied by an invoice or order confirmation;

– Be in its original packaging, which must be in perfect condition;

– Be properly packed on to withstand normal transportation risks.

6.1. Law and legal withdrawal period Pursuant to Article L. 121-20 of the Code of French consumption, the buyer has a period of 7 (seven) days from the receipt of the parcel of day with the ordered products to exercise his legal right of withdrawal.

When the seven-day period expires on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.

6.2 Return by mail or parcel

Use the original packaging to return the product (s) (s) (s) concerned . – Send the package or registered mail with return receipt to the following address: SARL CAROLE G – Les Bordes – 28480 – St Denis d’ Authou – FRANCE


7.1 General

In case of manufacturing defect, the liability is limited CAROLE G at its option replace or refund for defective products.

To invoke the benefit of the guarantee, the Buyer shall notify the Seller without delay and in writing of defects attributed to the product and provide any justification as to the reality of these. It must give the Seller every facility to proceed to record these defects and to remedy them.

The complaint may be made either by mail to SARL CAROLE G – Les Bordes – 28480 St Denis Authou or 7.2 Force majeure

The seller is released from all contractual obligations on the occurrence of a force majeure event.

Are contractually assimilated to force majeure and constitute causes of extinction and / or suspension of obligations CAROLE G without recourse to the buyer: accidents affecting production and storage of products, the total or partial shutdown of procurement, carrier failure, fire, flood, breakdown of machinery, total or partial strikes, administrative decisions, the fact of third parties, war and any external event that would be likely to delay, to prevent or make it economically exorbitant execution SO DIVINE commitments, and more generally all cases of force majeure usually retained by the French courts.


The seller is assured for all the usual risks of its business and the usual level of the profession.


The Seller retains full ownership of goods sold until full payment .


CAROLE G collects Buyer’s personal data and that of the recipient of the order .

The buyer is informed that the automated processing of information, including management of users’ email addresses, which was the subject of a declaration to CNIL (1679227 v0 Declaration).

The aims , recipients and conditions under which CAROLE G collects and processes personal data are presented in the ” Privacy and Cookies” charter of the site .


These general conditions of sale does not preclude the application of special conditions of sale .


French law applies to sales of CAROLE G and the related agreements to the exclusion of any other law. Shall have sole jurisdiction in disputes of any kind of dispute regarding these terms and conditions, to the formation or execution of the order, the Tribunal de Commerce de Chartres, France .