Conditions générales de vente
The CAROLE G company sells cosmetic products on its CAROLE G website at retail to end consumers or professionals in an access reserved for them.
Any order that clearly does not correspond to a retail sale and, more generally, any order that is fraudulent or presumed to be such, will be considered by CAROLE G, a trademark of SARL CAROLE G, as null and void. Before accepting orders from professional customers, CAROLE G reserves the right to check and validate the information attesting to their professional status (SIRET number, VAT number, etc.).
Article 1 - GENERAL
The purpose of these General Conditions of Sale (hereinafter "GTC") is, on the one hand, to inform any potential buyer of the terms and conditions under which the seller (hereinafter "the Seller") proceeds to the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the parties in the context of the sale of CAROLE G products to the consumer (hereinafter and hereinafter "the Buyer").
They apply, without restriction or reservation, to all sales of products offered by SARL CAROLE G on its website www.caroleG-cosmetic.com (hereinafter the "site" or "the website"). Consequently, the fact that the buyer orders a product offered for sale on the CAROLE G website implies full and complete acceptance of these General Terms and Conditions of Sale, which the buyer acknowledges having read prior to his order. The Seller reserves the right to modify these General Conditions of Sale at any time.
However, the General Conditions of Sale applicable to the order are those accepted by the purchaser at the time of placing the order.
Article 2 - COMPANY IDENTITY
Name: SARL CAROLE G- Address: Les Bordes - CP: 28 480 - City: Saint Denis d´Authou - Country: FRANCE - Siret: 524126661
Article 3 - FORMATION OF THE CONTRACT AND ORDERS
The selling prices of products online on the CAROLE G website, indicated in euros, are those in effect at the time of the order by the buyer. The selling prices of the products can be modified at any time. The prices are applicable in the context of distance selling. These prices do not include shipping costs, billed in addition to the price of the products purchased. Shipping costs will be indicated before the order is placed by the buyer.
3.2 Product characteristics
The buyer can select one or more products offered on the CAROLE G website. The Seller may modify the products offered for sale on his website at any time, depending in particular on the constraints linked to his suppliers, without prejudice to the orders placed by the buyer. For any questions relating to the products and their use, any additional questions or requests for advice, the buyer can contact the CAROLE G team by email at firstname.lastname@example.org.
The offers presented are valid as long as they are announced on the site and while stocks last.
Any order implies acceptance of these General Conditions of Sale, of the Legal Notices and General Conditions of Use and of the "Personal Data & Cookies" charter, without prejudice to specific contractual conditions concluded between the Parties. From the moment the buyer confirms his order, he is considered to have knowingly accepted the content and conditions of the order in question and in particular these General Conditions of Sale, prices, volumes, characteristics, quantities. and delivery times for products offered for sale and ordered by the buyer. Upon receipt of the order, he may exercise his right of withdrawal under the conditions provided for in Article 6 of these General Conditions of Sale. The sale will be final at the time of the order by the buyer. This order will be confirmed by the Seller by sending an email to the buyer. In addition, CAROLE G reserves the right to suspend or cancel any execution of an order and / or delivery, whatever its nature and level of execution, in the event of default of payment or partial payment of any sum which would be due by the buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the website, including during previous orders.
Article 4 - PAYMENT
4.1 Means of payment
The buyer guarantees the Seller that he has the necessary authorizations to use the payment method he has chosen for his order, when registering the order.
Online payments are made net, without discount, by bank transfer, credit card, Paypal, when ordering.
4.2 Terms of payment
All orders are payable in euros, all taxes and mandatory contributions included. In addition, the Seller reserves the right to suspend or cancel any execution of an order or delivery, whatever its nature and level of execution, in the event of partial default of payment of any sum that would be due by the buyer, in the event of a payment incident, and or in the event of fraud or attempted fraud.
Article 5 - DELIVERY AND RECEPTION
5.1 General rules
The products ordered by the buyer in accordance with these T & Cs will be delivered to the address indicated by the buyer as the delivery address on the order concerned ("Delivery address").
5.2 Anomaly, damage, damaged package
The buyer or the recipient of the order is invited to check the apparent condition of the package and products upon delivery. In the event of an anomaly relating to the package (damaged package, open package, trace of liquid, etc.) or on the product (s) ordered (missing product (s), product (s) damaged), the buyer or recipient of the order must inform the Seller; either by mail to email@example.com or by mail to SARL CAROLE G - Les Bordes - 28480 - St Denis d´Authou.
5.3 Delivery times
DELIVERY IN FRANCE (METROPOLITAN) + MONACO:
The shipment is made by Colissimo followed in 48 hours. CAROLE G offers you the delivery costs for a shipment to mainland France from 180 € TTC of purchases. For any purchase less than 180 €, delivery will be invoiced at 7 €.
For Colissimo, and in the event of absence during delivery, the buyer or recipient of the order receives a delivery notice, allowing him to collect the products ordered at the post office indicated in the delivery notice, during a period of fifteen days. After this period, the package is returned to the sender.
DELIVERY IN EUROPEAN UNION AND USA:
The shipment is made by Fedex Priorité within a period of 1 to 8 working days depending on the destinations. CAROLE G offers you the delivery costs for sending any order greater than or equal to € 200 including tax. For any purchase less than 200 €, delivery will be invoiced at 9.99 €.
DELIVERY IN THE REST OF THE WORLD:
The shipment is made by Fedex Priorité within a period of 1 to 8 working days depending on the destinations. CAROLE G offers you the delivery costs for sending any order greater than or equal to € 250 including tax. For any purchase less than 250 €, delivery will be invoiced to you 14.99 €.
For all international shipments, and in the event of absence during delivery, the Fedex agent will repeat his visit up to 3 times before returning the package to its sender.
The buyer or recipient of the products ordered is invited to check the apparent condition of the products upon delivery. In the presence of an apparent anomaly (damage, missing product compared to the delivery slip, damaged or broken package or product, etc.) observed during delivery in the presence of the La Poste or Fedex employee, the buyer or the recipient of the products ordered is required to apply the procedure, in particular by notifying the damage or shortcomings observed and by formulating any complaints and reservations and to refuse the delivery by immediately issuing a report of anomaly to the agent.
Article 6 - RIGHTS AND TERM OF WITHDRAWAL
Provided they are not attributable to transport, complaints must be made no later than 15 days after receipt of the goods.
In the event that these complaints lead to a return of goods, this return must have been the subject of the prior agreement of CAROLE G.
If the return is accepted the product must:
- be accompanied by an invoice or order confirmation;
- be in its original packaging which must be in impeccable condition;
- be suitably wrapped to withstand the normal risks of transport.
6.1 Right and legal withdrawal period In accordance with article L. 121-20 of the French Consumer Code, the buyer has a period of 7 (seven) clear days from the day of receipt of the package containing the products. ordered, to exercise their legal right of withdrawal.
When the seven-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
6.2 Return by parcel or mail
Use the original packaging to return the affected product (s). - Send the package or registered mail with acknowledgment of receipt to the following address: SARL CAROLE G - Les Bordes - 28480 - St Denis d´Authou - FRANCE
Article 7 – GARANTIES – SERVICE APRES-VENTE
En cas de défaut de fabrication, la responsabilité de CAROLE G se limite selon son choix au remplacement ou au remboursement des produits défectueux.
Pour pouvoir invoquer le bénéfice de la garantie, l’Acheteur doit aviser le Vendeur, sans retard et par écrit, des vices qu’il impute au produit et fournir toute justification quant à la réalité de ceux-ci. Il doit donner au Vendeur toute facilité pour procéder à la constatation de ces vices et pour y porter remède.
La réclamation pourra se faire, soit, par courrier adressé à SARL CAROLE G – Les Bordes – 28480 St Denis d’Authou, soit, 7.2 Force majeure
Le Vendeur est libéré de toutes ses obligations contractuelles en cas de survenance d’un événement de force majeure.
Sont contractuellement assimilés à la force majeure et constitueront des causes d’extinction et / ou de suspension des obligations de CAROLE G sans recours possible de l’acheteur : les accidents affectant la production et le stockage des produits, l’arrêt total ou partiel de l’approvisionnement, la défaillance du transporteur, l’incendie, l’inondation, le bris de machine, la grève totale ou partielle, les décisions administratives, le fait de tiers, la guerre et tout évènement extérieur qui serait de nature à retarder, à empêcher ou à rendre économiquement exorbitante l’exécution des engagements de SO DIVIN, et plus généralement tous les cas de force majeure habituellement retenus par les tribunaux français.
Article 8 - INSURANCE AND LIABILITY
The Seller is insured for all the usual risks of his activity and at the usual level of the profession.
Article 9 - RETENTION OF OWNERSHIP
The Seller retains full and entire ownership of the products sold until full collection.
Article 10 - DATA PROCESSING AND FREEDOMS
CAROLE G collects the personal data of the purchaser as well as that of the recipient of the order.
The buyer is informed that this automated processing of information, in particular the management of user e-mail addresses, which has been declared to the CNIL (Declaration 1679227 v0).
The purposes, recipients and conditions under which CAROLE G collects and processes personal data are presented in the site's “Personal Data and Cookies” charter.
Article 11 - SPECIAL CONDITIONS
These general conditions of sale do not exclude the application of special conditions of sale.
Article 12 - LAW AND JURISDICTION
French law applies to sales of CAROLE G as well as to the agreements relating thereto to the exclusion of all other rights. The Commercial Court of Chartres, France, shall have sole jurisdiction in the event of a dispute of any kind, a dispute relating to these general conditions of sale, the formation or execution of the order.